IT Operations Manager (2024)

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IT Operations Manager - Virginia, USA - 12-Month ContractWe have an exciting opportunity to work for a global developer, owner operator, and service provider of data centers, they deliver complex data center. They challenge convention and simplify complexity our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.

Main Responsibilities

• Dealing with business as usual IT Operations’ requirements and enquires within the global organization. Supporting with day-to-day IT needs within our End User Compute environment and business critical operational infrastructure & networks in our Data Center facilities
• Supporting and maintaining the modern IT systems landscape, including Microsoft Azure AD and Google Workspace for collaboration and internal IT tools such as Fresh Service, Jira, Confluence, Azure IaaS and Microsoft RDS
• Responsible for supporting Dell/Apple based EUC environment. Ensuring devices are secure, kept up to date and functional within office locations and anywhere we are working in the world
• Efficient lifecycle management for all EUC technology assets
• Working with the IT Operations Director to ensure region specific IT needs are understood and standardized where possible. Helping create, and mature Global IT processes.
• Provide a regular local presence in our expansive operational facilities in North Virginia
• Support our construction team and strategic partners to deliver Network and AV solutions to US based facilities
• Partner with the DevSecOps team in supporting internally developed applications, and ensure that Operational perspective and impacting bugs are recognized and prioritized.
• Supporting and managing IT Operations’ processes such as Global Incident, Problem, Change and Asset. Etc. Ensuring that these are followed by all managed service providers and internal teams.
• Working with multiple managed service providers to deliver an outstanding IT support service aligned to internal SLAs. Including managing vendor relationships, performance to contract and issue resolution, especially in-region.

Qualifications and experience

• 5 - 10+ years of relevant work experience in an IT Operations / Service Architecture / IT Service Management
• Experience of working in an evolving / hyper growth environment where change is constant and the organization is maturing around you
• Experience of balancing reactive response activities with proactive / strategic initiatives
• Detailed knowledge of IT Service Management frameworks e.g. ITIL
• High level experience in configuring and maintaining the following – M365, Azure AD, Intune, Microsoft Office, JAMF, Fresh Service, TCP/IP, Windows (software and devices), iPhones, Cisco AV
• Experience in supporting and maintaining on-premises enterprise infrastructure including VMware, Cisco enterprise networking, Palo Alto firewalls and Cisco Meraki wireless controllers / authentication
• Experience of working in a global organization with key vendors, customers and stakeholders based in region
• Strong verbal and written communication skills
• Ability to deliver technical advice, guidance and information to end users and stakeholders, adjusting the message to suit the audience
• Undertake any other duties as and when necessary to meet the varying demands of the business and satisfy the needs of the role

If this role is of interest to you, please apply now!#LI-LD1

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Author

Hugo Dawson

Author

Iain Dickens

Author

Louis Dowling

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