Mitel Sky Portal (2024)

FAQs

Is mitel end of life? ›

Mitel MiVoice End of Life: Risks and Implications

After 2024, the system will enter a maintenance-only phase, with support available until December 31, 2029. This means that while basic help and repairs will be provided, there won't be any new features or significant updates during this period.

If you have an IP480, IP480g, IP485g, 6920, 6930, or 6940 phone, you can also manage voicemail for your Mitel MiCloud Connect profile using visual voicemail. See Using Visual Voicemail for more information. NOTE: Each user has a voicemail box capacity of 200 messages with a 10 minute per message maximum time limit.

A Mitel Administrator or a user who has administrative rights over a user account can log in to the Mitel Administration directly through the URL https://accounts.mitel.io/. To log in, a Mitel Partner must click the MiAccess button on the Mitel Administration login screen.

What if You Want to Stay with Your Existing Phone System? Businesses don't have to make the switch from Mitel or other on-premise phone systems immediately, especially since Mitel is not completely canceling their services until 2029.

Mitel Networks' likelihood of distress is above 80% at the moment. It has very high risk of going through financial hardship in the upcoming years.

December 31, 2028: Termination of all hardware repair (no RMA). December 31, 2029: Support and all other Mitel product engagement ends.

Your voicemail services are automatically set up, simply press and hold 1 or dial 759 to access it. When you use your voicemail for the first time, you'll be asked to set up a PIN.

MESSAGE/RINGING INDICATOR: + SLOW RED FLASH: Indicates new voicemail. + FAST RED FLASH: Indicates ringing call.

Log in to the MiCloud Account Portal username (typically your business email address) and user password. Navigate to Home > Voicemail Box. You can also access the Voicemail Box screen in the following ways: Click Messages in the Accessing voicemail on-phone section of the Voicemail tab on the Phone Settings screen.

What is the default admin PIN for Mitel? ›

To access advanced adminstrator-level settings on 6920/6930/6940/6970 IP phones, press or tap the Advanced softkey and enter the Administrator password (default 73738).

If you forgot your username, which is usually set to your business email address, contact an Authorized Contact for your Mitel phone system. Note that your Mitel username is managed in the Personal Information page in the Connect Portal.

As soon as the voicemail greeting starts playing press * They should receive a prompt asking for their extension. Enter the extension number = _____. After they enter their extension they will be asked for their voicemail passcode = _______ followed by #.